Can some one please help me successfully navigate these steps?įor any users who might face same problem (and land here), here is the solution that worked for me from WD forum (from ) Can I just restore it what it came with from the factory? I’m a solo private practice physician and need to downgrade the OS on my Pro to Catalina because much of my essential third-party software will not work on Big Sur. I’m getting a new external hard drive today to copy the data on my Pro. However, this is the worst I ever experienced. Each iteration and each OS upgrade seems to come with it’s own problem.
I’ve been a loyal Apple customer since 1984. I want a clean internal hard drive on my Pro and to keep my Air separate with it’s own data. Now both my Pro and Air have data from each other. I tried to erase several other external hard drives to do the bask-up and they would either not mount or not be recognized. However, my Pro no longer recognized my external hard drive and it would not mount. I was instructed to backup my Pro before I erase the internal hard drive. I read online that I needed to upgrade to Big Sur to transfer data from my Pro to my Air. I slowly began to rebuild access to the websites. I deleted LassPass and installed Dashlane. In addition about 2 months ago I realized that for some unknown reason (maybe I was hacked separately?) all the passwords in my password manager, LassPass, had changed without my permission. It deleted multiple important data files. About 4 months ago I used Clean My Mac on the MacBook Pro. Multiple serious problems with the two laptops I use for my medical practice.
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